(Avast->Preferences->File System Shield). If you have Avast installed, first try disabling the “File System Shield” in Avast Preferences. You need to click on this and set it to "off". The screen print below shows Realtime Protection turned on. If you have AVG for Mac installed, you can temporarily disable the "Realtime Protection" via the user interface. If the problem persists, you should temporarily disable McAfee. If the device's internal camera is not selected, work through the troubleshooting steps below until the issue is resolved: Troubleshoot 1 Exit the pre-exam webcam check and select the i icon or Globe icon from the LockDown Browser toolbar. To fix this, you need to ensure you have the latest. McAfee Total Protection Preferences->General->Real-time Scan and set it to "OFF" as shown in this screen print:Īfterwards, try to take your exam again. Answer By default, Respondus Lockdown Browser should select and use the computer's internal camera. 1 Check for the LockDown Browser updates As stated before, some bugs or glitches might be causing your LockDown webcam not to work. If you have McAfee installed, you should first try to disable “Real-time Scan” in McAfee Total Protection. Run the Webcam Check and, if necessary, resolve any issues. Locate and select the Help Center button on the LockDown Browser toolbar. If you choose to implement either of the below workarounds, be sure to re-enable your McAfee anti-virus real time scanning, AVG Realtime Protection, or Avast File System Shield once the exam is finished. To ensure LockDown Browser and the webcam are set up properly, do the following: Start LockDown Browser, log into INSTRUCTOR: ENTER LMS NAME HERE, and select this course. The below suggestions are methods you can use to work around the problem. The most problematic of these are Avast, AVG and McAfee. (Don’t Google for a download link - it will be for the wrong school) Download and install the application. 1) Download and Install LockDown Browser Your instructor or institution will provide a unique download link for LockDown Browser. This, too, may be caused by anti-virus software. The installation and startup process is easy. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer.
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